Discover the true essence of Spain on an exclusive 7-day journey that goes far beyond traditional tourist destinations. From the creativity and iconic architecture of Barcelona, through the passion and vibrant soul of Seville, to the majesty of Granada and the authenticity of Extremadura, you will experience a carefully crafted adventure designed to inspire, captivate, and connect you with the most genuine side of Spanish culture. Savor outstanding local gastronomy, marvel at the magic of the Alhambra, feel the power of flamenco, explore the legendary Iberian dehesas, and conclude your journey beneath some of the most breathtaking star-filled skies in Europe. An unforgettable experience where history, art, tradition, nature, and emotion come together to create memories that will stay with you for a lifetime.
DAY 1-2 BARCELONA
DAY 1 – BARCELONA | ARRIVAL.
Arrival at Barcelona Airport.
Meet & greet service upon arrival with assistance from our local representative, followed by a comfortable private transfer to the hotel located in the heart of the city.
Barcelona, the vibrant capital of Catalonia, welcomes visitors with its unique blend of Mediterranean lifestyle, artistic innovation, architectural masterpieces, and rich cultural heritage. A city where Roman origins, Gothic traditions, and Modernist creativity coexist harmoniously, creating one of Europe's most fascinating urban destinations.
Check-in at a 4 Superior hotel located in central Barcelona ★ .
Ideally situated for exploring the city's most emblematic landmarks, the hotel offers comfort, elegance, and an excellent location from which to begin this extraordinary journey through Southern Spain.
After check-in, enjoy some free time to relax after the journey, settle into the hotel, or take a first stroll through the elegant avenues and lively atmosphere that characterize Barcelona.
WELCOME EXPERIENCE – BARCELONA.
As the sun begins to set over the Mediterranean, guests are invited to enjoy their first introduction to Spanish hospitality and gastronomy in a welcoming and elegant atmosphere.
Welcome dinner at the hotel.
Enjoy a carefully selected dinner featuring regional specialties and Mediterranean flavors, offering the perfect opportunity to meet fellow travelers and begin discovering the rich culinary traditions that form an essential part of Spanish culture.
The evening provides a relaxed introduction to the journey ahead, allowing guests to share expectations, exchange experiences, and prepare for the remarkable destinations that await over the coming days.
Overnight in Barcelona.
DAY 2 – BARCELONA.
Breakfast at the hotel.
After breakfast, begin an immersive exploration of Barcelona, a city celebrated worldwide for its extraordinary architecture, vibrant culture, and unique Mediterranean character. Today’s journey reveals the artistic genius of Antoni Gaudí alongside the historic heart of Catalonia's capital.
GUIDED VISIT – BARCELONA:
● Sagrada Familia (priority access included)
The day begins with a visit to Antoni Gaudí's most celebrated masterpiece and one of the most extraordinary religious monuments in the world. Accompanied by an official guide, discover the symbolism hidden within its magnificent façades, admire the spectacular stained-glass windows that illuminate the interior with a kaleidoscope of colors, and learn about the visionary architect whose work transformed Barcelona into a global icon of creativity and innovation.
● Park Güell
Continue to one of Barcelona's most enchanting landmarks, where Antoni Gaudí transformed nature into art and architecture into imagination. Originally conceived as an exclusive residential project, Park Güell has become one of the city's most iconic sites and a UNESCO World Heritage Site. Stroll through its colorful mosaic terraces, admire the famous serpentine bench, and enjoy breathtaking panoramic views over Barcelona and the Mediterranean Sea.
● Casa Batlló
Visit one of the finest examples of Catalan Modernism and one of Gaudí's most extraordinary creations. Inspired by nature, the sea, and local legends, its spectacular façade and innovative design showcase the architect's boundless creativity. Discover why this UNESCO World Heritage Site remains one of Barcelona's most admired architectural treasures.
Lunch at Can Culleretes, the oldest restaurant in Barcelona.
Enjoy an authentic Catalan gastronomic experience in Barcelona's oldest restaurant, founded in 1786. Surrounded by centuries of history and tradition, guests will savor carefully prepared regional specialties while experiencing one of the city's most emblematic dining establishments.
In the afternoon, walking tour through:
● Gothic Quarter
Step into the historic heart of Barcelona and wander through a maze of medieval streets, hidden squares, and historic buildings that preserve more than two thousand years of history.
● Barcelona Cathedral
Admire one of the city's most important Gothic monuments, renowned for its elegant architecture, beautiful cloister, and central role in Barcelona's religious and cultural heritage.
● Jewish Quarter
Explore the ancient Call, one of the best-preserved medieval Jewish quarters in Europe. Its narrow alleyways and historic surroundings offer a fascinating insight into Barcelona's multicultural past.
● Plaça del Rei
Discover one of Barcelona's most significant historic squares, surrounded by remarkable medieval buildings and closely associated with the city's royal history.
● Las Ramblas
Stroll along Barcelona's most famous boulevard, where vibrant street life, flower stalls, cafés, artists, and local culture create one of the city's most iconic experiences.
● Visit to La Boqueria Market
Experience the colors, aromas, and flavors of one of Europe's most celebrated food markets. Discover local produce, Iberian delicacies, fresh seafood, cheeses, and traditional products that showcase the richness of Catalan gastronomy.
Traditional chocolate with churros tasting.
Enjoy one of Spain's most beloved culinary traditions with a tasting of freshly prepared churros accompanied by rich hot chocolate, offering a delicious and authentic taste of local culture.
Return to the hotel.
Dinner at the hotel.
Enjoy a carefully prepared dinner featuring Mediterranean and regional specialties, providing the perfect opportunity to relax and reflect on a day filled with art, architecture, history, and authentic Barcelona experiences.
Overnight in Barcelona.
DAY 3-4 SEVILLA
DAY 3 – BARCELONA – SEVILLE.
Breakfast at the hotel.
Enjoy breakfast before departing Barcelona and continuing the journey towards the heart of Andalusia, a region renowned for its rich cultural heritage, vibrant traditions, remarkable architecture, and warm hospitality.
Check-out and transfer to the airport.
Private transfer to Barcelona Airport for the flight to Seville.
Flight to Seville.
Relax and enjoy the short flight connecting Catalonia with Andalusia, offering a comfortable transition between two of Spain's most fascinating regions. As the landscapes change from the Mediterranean coast to the fertile plains of southern Spain, anticipation builds for the next chapter of this extraordinary journey.
Arrival and transfer to the hotel.
Upon arrival in Seville, private transfer to the hotel located in the city center.
Check-in at a 4 Superior hotel in central Seville ★ .
Ideally situated for exploring the city's historic treasures, the hotel offers comfort, elegance, and easy access to Seville's most emblematic landmarks.
LUNCH EXPERIENCE – SEVILLE.
Lunch in a selected local restaurant.
Enjoy a first introduction to Andalusian gastronomy through a carefully selected menu featuring traditional regional specialties. Discover the authentic flavors, fresh ingredients, and culinary traditions that have made southern Spain one of the country's most celebrated gastronomic destinations.
PANORAMIC ORIENTATION TOUR – SEVILLE:
● Guadalquivir River
Discover the river that transformed Seville into one of the most important ports of the Spanish Empire. For centuries, explorers, merchants, and navigators departed from these shores, connecting Spain with the Americas and shaping the city's extraordinary prosperity.
● Torre del Oro
Admire one of Seville's most iconic landmarks, a historic watchtower that once formed part of the city's defensive walls and protected access to the port along the Guadalquivir River. Today it remains one of the most recognizable symbols of the city.
● María Luisa Park
Stroll through Seville's most beautiful public gardens, filled with fountains, monuments, exotic vegetation, and shaded pathways. This elegant green oasis offers a peaceful introduction to the charm and beauty of Andalusia.
● Plaza de España
Visit one of Spain's most spectacular architectural landmarks and undoubtedly one of Seville's greatest treasures. Built for the Ibero-American Exposition of 1929, this magnificent square combines Renaissance and Mudéjar influences, featuring elegant bridges, colorful ceramic decorations, and impressive semi-circular architecture that celebrates the regions of Spain.
Return to the hotel.
Free time to relax before dinner or enjoy a first independent stroll through the historic center of Seville.
Dinner at the hotel.
Enjoy a delightful dinner inspired by the culinary traditions of Andalusia, featuring regional specialties and local flavors. The perfect opportunity to relax after the journey and reflect on the first impressions of this captivating city.
Overnight in Seville.
DAY 4 – SEVILLE.
Breakfast at the hotel.
After breakfast, embark on a fascinating journey through the cultural and historical heart of Andalusia. Seville is a city where Roman, Islamic, Jewish, and Christian influences have blended over centuries to create one of Europe's most beautiful and captivating destinations.
Today, discover the monuments, neighborhoods, and traditions that have made Seville one of Spain's most treasured cities.
GUIDED VISIT – SEVILLE:
● Historic Center
Explore the historic heart of Seville, one of the largest and best-preserved old towns in Europe. Wander through elegant squares, narrow streets, hidden courtyards, and centuries-
old buildings while discovering the rich cultural legacy that has shaped the city throughout its history.
● Seville Cathedral & Giralda (entrance included)
Visit the largest Gothic cathedral in the world and one of Spain's most important religious monuments. Built on the site of a former mosque, the cathedral houses magnificent chapels, priceless works of art, and the tomb traditionally attributed to Christopher Columbus. Climb the iconic Giralda Tower, originally constructed as a minaret, and enjoy breathtaking panoramic views over the rooftops of Seville.
● Royal Alcázar (entrance included)
Continue to one of Europe's most extraordinary royal palaces and a UNESCO World Heritage Site. Admire its magnificent Mudéjar architecture, elegant courtyards, intricate decorative details, and lush gardens that have captivated monarchs and visitors for centuries. Still used today by the Spanish Royal Family during official visits to Seville, the Alcázar represents one of the finest examples of cultural fusion between Islamic and Christian artistic traditions.
● Santa Cruz Quarter
Upon leaving the Alcázar, wander through Seville's most charming neighborhood, once the historic Jewish quarter of the city. Its labyrinth of narrow cobbled streets, flower-filled patios, hidden plazas, and whitewashed houses creates an atmosphere unlike anywhere else in Spain. This enchanting district offers a glimpse into the city's multicultural past and timeless Andalusian character.
SIGNATURE EXPERIENCE – ANDALUSIAN GASTRONOMY.
Lunch in a selected restaurant featuring traditional Andalusian cuisine.
Enjoy an authentic culinary experience showcasing some of Andalusia's most celebrated regional specialties. Prepared according to traditional recipes passed down through generations, the menu highlights the fresh ingredients, rich flavors, and cultural influences that define southern Spanish gastronomy.
Following lunch, guests will gain a deeper appreciation for the culinary heritage that has made Andalusia one of Spain's most respected gastronomic regions.
Afternoon at leisure.
Free time to enjoy Seville at your own pace. Guests may choose to explore local boutiques, relax in a traditional café, discover hidden corners of the historic center, or simply soak up the vibrant atmosphere and timeless beauty of Andalusia's capital.
EVENING EXPERIENCE.
Dinner in a selected venue.
Enjoy a memorable evening featuring regional specialties and authentic Andalusian hospitality in an elegant setting that reflects the warmth and character of southern Spain.
Flamenco Show Experience.
As night falls, immerse yourself in one of Spain's most passionate and expressive artistic traditions. Recognized by UNESCO as Intangible Cultural Heritage of Humanity, Flamenco combines music, song, and dance to convey the soul of Andalusia. This unforgettable performance provides the perfect conclusion to a day dedicated to the culture, history, and traditions of Seville.
Overnight in Seville.
DAY 5 SEVILLA-GRANADA
DAY 5 – SEVILLE – GRANADA.
Breakfast at the hotel.
After breakfast, bid farewell to Seville and journey east towards Granada, one of Spain's most captivating cities. Nestled at the foot of the Sierra Nevada mountains, Granada is a place where history, culture, and breathtaking landscapes come together to create one of the most extraordinary destinations in Europe.
Check-out and departure to Granada.
Travel through the scenic landscapes of Andalusia, passing endless olive groves, rolling hills, and picturesque villages that reflect the authentic character of southern Spain.
Arrival in Granada.
Upon arrival, begin discovering a city that served as the last stronghold of Moorish Spain and remains one of the country's greatest cultural treasures.
GUIDED VISIT – GRANADA:
● Historic Center
Explore the historic heart of Granada, where centuries of Christian and Islamic heritage coexist harmoniously. Wander through elegant streets, lively squares, and historic buildings
that reveal the city's fascinating past and vibrant present.
● Albaicín District
Discover Granada's oldest and most emblematic neighborhood, a UNESCO World Heritage Site characterized by its narrow winding streets, whitewashed houses, hidden courtyards, and authentic Andalusian atmosphere. This former Moorish quarter preserves the essence of medieval Granada and offers some of the most beautiful views in the city.
● Panoramic Views of the Alhambra
Enjoy spectacular viewpoints overlooking the Alhambra, where the magnificent palace complex rises above the city against the backdrop of the snow-capped Sierra Nevada mountains. These unforgettable panoramas provide the perfect introduction to one of the world's most celebrated monuments and offer some of the most iconic photographs of the entire journey.
Lunch in a selected restaurant.
Enjoy a carefully selected lunch featuring regional specialties inspired by the culinary traditions of Granada and Andalusia. Discover authentic local flavors while enjoying the unique atmosphere of one of Spain's most historic cities.
ALHAMBRA EXPERIENCE:
● Alhambra Palace & Generalife Gardens (entrance included)
Following lunch, visit the crown jewel of Andalusia and one of the most extraordinary architectural masterpieces ever created. A UNESCO World Heritage Site and Spain's most visited monument, the Alhambra captivates visitors with its exquisite Islamic architecture, elegant courtyards, intricate decorative details, and fascinating history.
Explore the magnificent Nasrid Palaces, admire the delicate artistry of their halls and patios, and discover the peaceful beauty of the Generalife Gardens, once the summer retreat of Granada's rulers. Throughout the visit, your guide will reveal the stories, legends, and cultural significance that make the Alhambra one of humanity's greatest treasures.
Check-in at a 4★ hotel in Granada.
After a day filled with history, culture, and extraordinary monuments, settle into your hotel and enjoy time to relax before dinner.
Dinner at the hotel.
Enjoy a delightful dinner featuring regional specialties and local flavors, providing the perfect opportunity to reflect on a day spent discovering one of Spain's most remarkable destinations.
Overnight in Granada.
DAY 6 GRANADA-EXTREMADURA
DAY 6 – GRANADA – EXTREMADURA (IBERIAN & STARLIGHT EXPERIENCE).
Breakfast at the hotel.
After breakfast, depart Granada and continue towards Extremadura, one of Spain's most authentic and least explored regions. Far from the traditional tourist routes, this remarkable territory preserves ancient traditions, pristine natural landscapes, exceptional gastronomy, and some of the darkest skies in Europe.
Check-out and departure towards Extremadura.
Travel through the heart of the Iberian Peninsula, crossing spectacular landscapes of rolling hills, oak forests, and traditional rural communities that have maintained their way of life for generations.
Arrival in the Dehesa region.
Recognized as one of Spain's most unique ecosystems, the dehesa is a landscape shaped by centuries of coexistence between nature and human activity. Its vast expanses of holm oak and cork oak forests provide the ideal environment for raising the world-famous Iberian pig and represent one of the country's most valuable natural and cultural treasures.
IBERIAN EXPERIENCE – THE WORLD OF JAMÓN IBÉRICO:
Visit to a traditional Iberian estate (finca).
● Walk through the dehesa ecosystem
Explore this extraordinary landscape alongside local experts while discovering how biodiversity, sustainability, and traditional farming practices have shaped the region for centuries.
● Iberian pig breeding traditions
Learn how the prized Iberian pig is raised in complete freedom among the oak forests, feeding naturally on acorns during the famous montanera season, the key factor behind the exceptional quality of Jamón Ibérico de Bellota.
● Traditional curing and production process
Discover the artisanal methods, patience, and expertise required to produce one of the world's most prestigious gastronomic products. From breeding and feeding to curing and maturation, every stage reflects generations of knowledge and craftsmanship.
GASTRONOMIC EXPERIENCE:
Lunch at the estate featuring regional specialties.
Enjoy an authentic culinary experience in the heart of Extremadura, where gastronomy is deeply connected to the land and its traditions.
● Jamón Ibérico de Bellota tasting
Savor the rich aromas, delicate texture, and complex flavors of Spain's most celebrated cured ham while learning why it is considered one of the finest gastronomic products in the world.
● Traditional local products
Taste a selection of regional specialties including artisan cheeses, locally produced olive oils, traditional recipes, and seasonal products that reflect the culinary identity of Extremadura.
● Regional wines
Complement the experience with carefully selected wines from nearby vineyards, perfectly paired with the flavors and traditions of the region.
Following lunch, guests will gain a deeper appreciation for the cultural heritage, craftsmanship, and natural environment that have made Iberian gastronomy internationally renowned.
Check-in at a 4★ hotel in Extremadura.
Located in a peaceful natural setting or near one of the region's historic towns, the hotel offers comfort, relaxation, and an authentic connection with the surrounding landscape.
Free time to relax and enjoy the hotel's facilities before the evening experience.
Dinner at the hotel.
Enjoy a carefully prepared dinner inspired by the culinary traditions of Extremadura, featuring regional specialties and local flavors that celebrate one of Spain's most respected gastronomic destinations.
STARLIGHT EXPERIENCE – EXTREMADURA:
As darkness falls, prepare for one of the most memorable experiences of the entire journey. Extremadura is home to some of Europe's clearest and least light-polluted skies, making it a privileged destination for astronomical observation.
● Guided astronomical observation
Accompanied by expert astronomy guides, discover the secrets of the universe beneath a spectacular canopy of stars.
● Telescope observation
Observe planets, star clusters, nebulae, and distant galaxies through professional telescopes while learning about the wonders of the cosmos.
● Constellation interpretation
Identify the most important constellations visible throughout the year and uncover the myths, legends, and stories that different civilizations have associated with the night sky.
● Dark Sky Reserve experience
Experience the extraordinary sensation of standing beneath thousands of visible stars in a certified Starlight Destination, where the absence of light pollution reveals one of nature's most breathtaking spectacles.
Return to the hotel.
Overnight in Extremadura.
DAY 7 – EXTREMADURA – BARCELONA
DAY 7 – EXTREMADURA – BARCELONA | DEPARTURE.
Breakfast at the hotel.
Enjoy a final breakfast surrounded by the peaceful landscapes of Extremadura, offering one last opportunity to reflect on the remarkable experiences shared throughout this journey across Spain.
Check-out.
After completing check-out formalities, departure from the hotel and transfer to the airport for the return connection.
TRANSFER TO AIRPORT.
Travel through the picturesque landscapes of the Iberian Peninsula towards the departure airport. Depending on flight schedules and operational requirements, transfers may be arranged via Madrid or through a direct routing.
As the journey comes to an end, guests can reflect on an unforgettable exploration of Spain's cultural, historical, gastronomic, and natural treasures. From the architectural masterpieces of Barcelona and the vibrant traditions of Seville to the majestic Alhambra of Granada and the authentic landscapes of Extremadura, each destination has revealed a unique facet of the country's extraordinary heritage.
FAREWELL TO SPAIN.
Over the past seven days, travelers have experienced the artistic genius of Antoni Gaudí, wandered through medieval quarters and royal palaces, savored regional gastronomy, discovered the world of Iberian ham, and gazed upon some of Europe's most spectacular night skies.
More than a journey through destinations, this experience has been an immersion into the soul of Spain — a land of history, culture, hospitality, traditions, and unforgettable emotions.
Private transfer to the airport.
Assistance with departure formalities.
End of services.
We hope to welcome you again soon for another Genuine Travel Experience and wish you a pleasant journey home filled with lasting memories of Spain.
SERVICES INCLUDED.
Meals Included
Professional Services
Entrance Tickets Included
Gastronomic Experiences
Exclusive Experiences
Insurance
SERVICES NOT INCLUDED.
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Back to homepage Reload pageBasic information on Data Protection
Responsible
The Genuine Travel Experiences SL.
Objective
Online service provision.
Web user management.
Commercial communications related to our services.
Legitimation
Consentimiento expreso e interés legítimo.
Recipients
No se ceden datos a terceros, salvo obligación legal.
User Rights
Access, rectification, deletion and portability of your data, limitation, and opposition to its processing, as well as not being subject to decisions based solely on the automated processing of your data.
At The Genuine Travel Experience S.L., we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.
For this reason, and for the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 of 2016 (hereinafter, “GDPR”) regarding the protection of natural persons with regard to data processing personal data and the free circulation of these data, and Law 34/2002, of July 11, on Information Society Services and electronic commerce (hereinafter, “LSSI”), The Genuine Travel Experience S.L. informs the user that, as data controller, it will incorporate the personal data provided by users into an automated file.
Our commitment begins by explaining the following to you:
If you want more information about the processing of your data, consult the different sections of the privacy policy below:
Who is responsible for the processing of your personal data?
Identity: The Genuine Travel Experience SL
Registered office: calle Mariá Cubì, nº 10 – 7º-1ª 08006 Barcelona (Spain)
C.I.F. nº: B70643259
Email: support@thegenuinetravel.com
The Genuine Travel Experience SL has designated a contact person as the internal GDPR manager within your organization. If you wish to make a query regarding the processing of your personal data, you can contact him by email: support@thegenuinetravel.com
What personal data do we collect?
The personal data that the user may provide:
- Name and surname
- Phone number
- CIF/NIF
- Business name
- Bank data
- Address and Zip
- Email.
- Location.
- IP address, date and time in which you accessed our services, internet browser you use and data about the device’s operating system.
Comments about the service to be hired and needs.
In some cases, it is mandatory to complete the registration form to access and enjoy certain services offered on the website, in this case to be able to be a user of it; Therefore, failure to provide the requested personal data or failure to accept this data protection policy means it will be impossible to subscribe and/or register for our services..
Why and for what purpose do we process your data?
At The Genuine Travel Experience SL we process the information provided to us by interested parties for the following purposes:
• Manage and carry out the service contracted by the user, its billing and collection.
• Customer data may be used to carry out market studies (statistical reports), which allow expanding and improving the products or services of The Genuine Travel Experience SL. In any case, no personal data will be included in the statistical reports prepared.
• Manage the sending of the information requested from us, as well as any other query you may have that is not subject to the conditions of the website or the contracting of the service.
• Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks and subsequent follow-up.
• In some cases it will be necessary to provide information to Authorities or third companies for audit reasons, as well as handle personal data from invoices, contracts and documents to respond to claims from clients or Public Administrations.
We inform you that the personal data obtained, because of your registration as a user, will form part of the Record of Activities and Processing operations where The Genuine Travel Experience SL. is the owner, which will be updated periodically in accordance with the provisions of the RGPD.
What is the legitimacy for the processing of your data?
The processing of your data may be based on the following legal bases:
• Consent to contract online services from the website through the contact form and therefore for the execution of a contract at the request of the interested party. (Art.6.1 b) GDPR. For the execution of the provision of the corresponding service, the delivery of the data is necessary since, otherwise, the requested services cannot be offered.
• Processing of customer data to carry out statistical reports (market studies) based on the legitimate interest of the company, which is considered prevalent, to the extent that no more data will be processed than those provided by users with the sole purpose of being able to improve with respect to the services offered by the entity. Additionally, the statistical reports will not contain personal data of the users, being anonymized.
• To be able to respond to your request or query and follow up after contracting the service. Providing the data is voluntary, although, if you do not do so, the request, query or claim cannot be responded to. Therefore, the communication of your personal data for these purposes is a necessary requirement so that we can respond to the requests made in this way.
• The prospective offer of products and services to clients is based on the satisfaction of the legitimate business interest consisting of being able to offer our clients the contracting of products or services and thus achieve their loyalty. In any case, the authorization to process your data for this purpose is voluntary and your refusal would only have the consequence of the fact that you would not receive commercial offers for our products or services. However, we remind you that you have the right to object to this processing of your data, and you may do so by any of the means described in this Policy.
• Legitimate interest in the processing of our clients’ data in direct marketing actions and express consent of the interested party for everything related to automatic assessments and profiling.
• Compliance with legal obligations for fraud prevention, communication with public authorities and claims from third parties.
How long do we keep your data?
The processing of data for the purposes described will continue for the time strictly necessary to comply with the commercial relationship with the client, as well as for compliance with the legal obligations arising from the processing of the data.
To which recipients are your data communicated?
In some cases, only when necessary, The Genuine Travel Experience SL will provide user data to third parties. However, data will never be sold to third parties. The external service providers with whom The Genuine Travel Experience SL works may use the data to provide the corresponding services, however, they will not use said information for their own purposes or for transfer to third parties.
The Genuine Travel Experience SL seeks to guarantee the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures to protect personal data. These third parties have the obligation to guarantee that the information is treated in accordance with data privacy regulations and in accordance with the provisions of Art.28 RGPD and Art.32.
In some cases, the law may require the disclosure of personal data to public bodies or other parties, only what is strictly necessary for compliance with such legal obligations.
The personal data obtained may also be shared with other companies in the group.
The Genuine Travel Experience SL as Data Processor, we have to inform that the owner of the personal data used and stored by the client within the framework of the services offered by the Website, are the property of the client acting as the sole person responsible for the data. . In this way, The Genuine Travel Experience SL acts as the person in charge of hosting this data. Therefore, it informs that it will not access or use this data, unless it is strictly necessary within the framework of the execution of the services and within the established technical and security limitations.
Therefore, The Genuine Travel Experience SL as a service provider will not resell this data or use it for personal purposes (such as data mining, profiling or direct marketing).
In what cases can The Genuine Travel Experience SL be forced to access the data stored and used by the client within the framework of the services?
The Genuine Travel Experience SL. You will only access this data under two circumstances:
• To guarantee the correct execution of the services and improve customer service when the latter contacts The Genuine Travel Experience SL support. In this case, access to customer data will be regulated by specific permissions and specific control and security measures.
• To comply with legal obligations within the framework of judicial and/or administrative requirements. These requirements are strictly regulated.
Access within the framework of The Genuine Travel Experience SL support:
When the client contacts The Genuine Travel Experience SL support, depending on the reason for the query, they can access two categories of data. On the one hand, with the aim of better responding to the client’s request, The Genuine Travel Experience SL support will access the information provided by the client when creating their The Genuine Travel Experience SL account (name, surname, telephone number, email ...).
On the other hand, exclusively at the express request of the client and subject to the technical limitations of each service, The Genuine Travel Experience SL support can access the data stored by the client in its services with the aim of identifying the origin of a problem and, where appropriate, solve it.
Access within the framework of the request of a judicial or administrative authority:
To comply with current regulations, The Genuine Travel Experience SL is obliged to respond to requests from judicial or administrative authorities. These data access requests are governed by a strict legal framework, so The Genuine Travel Experience SL only authorizes them once it has verified their validity and foundation. Furthermore, if the request or the Law does not prevent it, The Genuine Travel Experience SL undertakes to inform the client of said request as soon as possible. Applications from a third country will only be processed when they are based on an international agreement, such as a judicial cooperation treaty in force between the requesting country and the European Union or a Member State.
Where is your data stored?
Generally, data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they guarantee a sufficient level of protection, by having Binding Corporate Rules (BCR). You can consult the list of these countries on the European Commission website. Thanks to the guarantees offered by The Genuine Travel Experience SL regarding data transfer, the client can comply with its regulatory obligations. Article 45 of the GDPR, which specifies cases of "transfers based on an adequacy decision", establishes that a transfer of personal data may take place to a third country or international organization when the Commission has decided that the third country, a territory or one or more specific sectors of that third country, or the international organization concerned, guarantee an adequate level of protection. Such transfer will not require any specific authorization.
Call recording
Calls may be recorded to process your requests or respond to your queries, as well as to evaluate and improve the responses offered by our agents and analyze the decisions made based on said responses.
Your data will be processed on the basis of the legitimate interest of the entity, this being prevalent due to the need to have instruments to be able to assess and improve the quality of the responses we offer and the decisions you make based on them. Also to increase security and have a means of accreditation of the services or products requested and those offered by us, being necessary to record the calls.
The recording will be kept for a minimum period of 12 months, and in any case until your request has been processed or your query has been answered. In the event that new data is collected by telephone as a result of a claim, contract, change of product or service, etc. The recording will be kept as proof of the data collection as long as some type of legal responsibility arising from the relationship maintained may arise. The information relating to the evaluation of the decisions made by users based on the answers provided is maintained for a period of 12 months.
Processing of personal contact data for commercial calls
Sometimes, The Genuine Travel Experience SL processes professional contact data that it obtains from the Internet to contact interested parties by telephone and try to close a commercial meeting with them or offer them services or products.
Taking into account the above, said treatment is based on the provisions of Art. 6.1.f) of the RGPD (legitimate interest), given that, in any case, the following premises are met:
a) The processing refers only to the data necessary for the professional location of the interested party.
b) The purpose of the treatment is to maintain relationships of any kind with the legal entity in which the affected person provides their services.
The same presumption operates for the processing of data relating to individual entrepreneurs and liberal professionals, when it refers to them only in that capacity and is not processed to establish a relationship with them as natural persons. In any case, interested parties may object to their processing at any of the contact addresses of The Genuine Travel Experience SL, as it is not mandatory for the entity to carry out such processing. The data will be kept for the indicated purpose indefinitely, unless the interested party objects, in which case, it will be deleted.
What rights do you have and how can you exercise them?
You can direct your communications and exercise your rights by making a request to the following email: support@thegenuinetravel.com
Under the provisions of the RGPD you can request:
• Right of access: you can request information about the personal data that we have about you.
• Right to rectification: you can communicate any change in your personal data.
• Right to deletion and to be forgotten: you can request deletion after blocking personal data.
• Right to limit processing: implies the restriction of the processing of personal data.
• Right to object: you can withdraw your consent to the processing of the data, opposing further processing.
• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
• Right not to be subject to individualized decisions: you can request that decisions not be made that are based solely on automated processing, including profiling, that produce legal effects or significantly affect the interested party.
In some cases, the request may be rejected if you request that data necessary to comply with legal obligations be deleted.
Likewise, if you have any complaint about the processing of your data, you can submit a claim to the data protection authority: www.aepd.es.
Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correctness of the data included, exonerating The Genuine Travel Experience SL of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. The Genuine Travel Experience SL reserves the right to terminate the contracted services that have been concluded with users, in the event that the data provided is false, incomplete, inaccurate or not updated.
The Genuine Travel Experience SL is not responsible for the veracity of information that is not its own creation and for which another source is indicated, and therefore does not assume any responsibility for hypothetical damages that may arise from the use of said information.
The Genuine Travel Experience SL reserves the right to update, modify or delete the information contained on its web pages, and may even limit or not allow access to said information. The Genuine Travel Experience SL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by The Genuine Travel Experience SL provided that it comes from sources other than the same.
What security measures do we apply to protect your personal data?
The Genuine Travel Experience SL has adopted the security levels of protection of Personal Data legally required, and seeks to install other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of the data. Personal Data provided to The Genuine Travel Experience SL The Genuine Travel Experience SL is not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by for reasons beyond the control of The Genuine Travel Experience SL. of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties people through illegitimate interference beyond the control of The Genuine Travel Experience SL However, the user must be aware that security measures on the Internet are not impregnable, given that no online service can guarantee absolute security.
Links to other websites
On the website www.thegenuinetravelexperience.com, there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving The Genuine Travel Experience SL. disassociated from any type of responsibility regarding its privacy policy. It will only be liable for those redirections or links under the domain and ownership of the The Genuine Travel Experience SL group of companies.
Can the privacy policy be modified?
We may modify the Privacy Policy from time to time. Visit this page regularly to know the current situation. We will indicate the dates of the last revisions of this Privacy Policy at the bottom of that page; all revisions will take effect upon publication.