Embark on an extraordinary private journey through the cultural and spiritual heart of Japan, where the vibrant energy of Tokyo blends seamlessly with the timeless elegance of Kyoto, the ancient serenity of Nara, and the dynamic atmosphere of Osaka. Explore centuries-old temples, historic districts, traditional tea ceremonies, exquisite culinary experiences, and the refined world of maiko and geiko. The adventure reaches its most meaningful moment at sacred Mount Koya, where you will spend the night in a Buddhist temple surrounded by ancient forests and profound spiritual traditions. Enhanced by high-speed bullet train travel, exclusive cultural encounters, and a magical finale at Tokyo DisneySea, this itinerary offers an authentic, sophisticated, and unforgettable immersion into the true soul of Japan.
DAY 1-2 (2 NIGHTS) - TOKYO
DAY 1 – TOKYO
Arrival at Tokyo International Airport. Meet and greet by our team, followed by a private transfer to the hotel for check-in and accommodation.
At 11:00 a.m., meet your guide in the hotel lobby to begin a full-day guided tour of Tokyo. Throughout the day, the guide will coordinate all necessary transportation to ensure a smooth and efficient itinerary.
Our first stop will be the iconic Senso-ji Temple, Tokyo’s oldest Buddhist temple and one of the city’s most important religious landmarks. We will then enjoy a stroll through the historic district of Asakusa, where the traditional atmosphere of old Tokyo has been carefully preserved.
Next, we will explore the famous Nakamise Street, one of Japan’s oldest shopping streets, renowned for its traditional craft shops, souvenirs, and authentic Japanese products.
Lunch will be served at a local restaurant specializing in sushi, with alternative menu options available.
At 4:00 p.m., we will proceed to the Asakusa Culture and Tourist Information Center, from where we will walk to the venue where a traditional Japanese tea ceremony will take place. This space has been specifically designed for the practice of chanoyu, also known as the Way of Tea.
During the visit, we will discover this refined ritual art form, in which the preparation of matcha tea transcends the culinary realm and becomes a true cultural and aesthetic expression. Before entering the tea room, guests will receive an introduction to the etiquette and customs associated with the ceremony.
Once seated, we will attend a presentation explaining the historical and cultural significance of this tradition, as well as the ingredients and utensils essential to its practice.
Guests will learn about matcha, a finely ground green tea powder, and observe the use of traditional tools such as the chawan (tea bowl), chasen (bamboo whisk), and chashaku (tea scoop).
During the approximately 40-minute ceremony, participants will follow each stage of the preparation process, beginning with the transformation of tea leaves into powder. Afterwards, each guest will have the opportunity to prepare their own matcha under the supervision of tea specialists, learning the proper whisking techniques required to achieve a smooth texture and delicate foam.
The experience concludes with a tasting of freshly prepared matcha accompanied by traditional Japanese sweets, which may vary according to seasonal availability.
We will then continue to Tokyo Skytree, one of the tallest broadcasting towers in the world and a modern symbol of Tokyo. From its observation deck, guests will enjoy breathtaking panoramic views over the city and appreciate the vast scale of this remarkable metropolis.
The guided tour will conclude near the hotel, where a specially selected dining experience awaits for your first evening in Japan.
Dinner at Tsujita Suidobashi
For this evening, we have selected an authentic Japanese culinary experience at Tsujita Suidobashi, one of Tokyo’s most renowned establishments for artisanal ramen and tsukemen. The restaurant is celebrated for its handmade noodles and rich traditional broths, slowly prepared according to recipes passed down through generations.
The house specialty is the famous tsukemen, a style of ramen in which the noodles are served separately from the concentrated broth, allowing guests to dip and enjoy them at their own pace. This is considered one of the finest ways to experience ramen in Japan.
Guests may also choose to accompany their dinner with traditional Japanese sake for a complete gastronomic experience.
Located just a few minutes’ walk from Sequence SUIDOBASHI Tokyo Hotel, this restaurant offers an excellent opportunity to discover authentic local dining culture in one of Tokyo’s most vibrant neighborhoods.
After dinner, return to the hotel and overnight accommodation.
DAY 2 – TOKYO
Breakfast at the hotel.
At 10:00 a.m., meet your guide in the hotel lobby to begin a full-day guided tour of Tokyo. Throughout the day, we will discover some of the most iconic and representative sites of Japan’s capital, combining tradition, culture, and modernity.
Our first stop will be Meiji Shrine (Meiji Jingu), one of the most important and visited Shinto shrines in Japan. Located in the heart of Tokyo and surrounded by an extensive urban forest of more than 100,000 trees, this sacred site offers a remarkable contrast to the energy and dynamism of the city.
During the visit, we will stroll along its wide, tree-lined pathways and learn about the history of Emperor Meiji and Empress Shoken, to whom the shrine is dedicated. We will also admire its traditional Japanese architecture and experience the serene and spiritual atmosphere that characterizes this sacred sanctuary.
We will then continue to Harajuku, Tokyo’s renowned center of youth fashion, creativity, and urban trends. This vibrant district is celebrated for its unique blend of contemporary culture, designer boutiques, themed cafés, and alternative concepts that showcase the city’s most innovative and dynamic side.
Our tour will include a walk along the famous Takeshita Street, Harajuku’s most iconic avenue, known for its Japanese fashion stores, alternative boutiques, themed cafés, and lively youthful atmosphere. This area has become one of Japan’s leading references for urban trends and contemporary culture, reflecting Tokyo’s creative and forward-thinking spirit.
Next, we will proceed to Omotesando, one of Tokyo’s most elegant and sophisticated boulevards. Renowned for its striking contemporary architecture and cosmopolitan ambiance, this district perfectly combines design, fashion, and exclusivity. During our visit, we will admire some of Tokyo’s most avant-garde buildings, prestigious luxury boutiques, designer retail spaces, and broad tree-lined avenues that provide a pleasant contrast to the capital’s urban energy.
Our journey will continue to Ebisu, one of Tokyo’s most refined and charming neighborhoods. With a more relaxed and residential atmosphere, this district offers a different perspective of the city, allowing visitors to experience an elegant, tranquil environment frequented primarily by local residents.
Later, we will arrive in Shibuya, one of Japan’s most famous and vibrant districts. Its most iconic landmark is the legendary Shibuya Crossing, widely regarded as the busiest pedestrian crossing in the world and one of Tokyo’s most recognizable images. Surrounded by giant digital screens, illuminated buildings, and constant urban activity, this area perfectly captures the unique energy and rhythm of the Japanese capital.
During our visit, we will immerse ourselves in the distinctive atmosphere of Shibuya, known for its dazzling neon lights, massive advertising displays, bustling shopping streets, and dynamic urban lifestyle that make it one of the city's most important hubs.
Guests will have free time to stroll through the area, enjoy shopping, or simply take in the extraordinary ambiance of Shibuya before dinner.
At 9:00 p.m., dinner will be served at Shibuya Wagyu Yakiniku USHIHACHI Goku, where we will enjoy an exceptional Japanese dining experience specializing in Kuroge Wagyu beef, considered one of the finest and most prestigious beef varieties in Japan.
The yakiniku experience allows guests to savor a selection of premium cuts grilled directly at the table, providing an authentic immersion into one of Japan’s most beloved culinary traditions. All of this is enjoyed within a contemporary and carefully designed setting, ideal for an unforgettable evening.
Address: Japan, 〒150-0043 Tokyo, Shibuya, Dogenzaka 2-Chome-3-1, Shibuya Ekimae Building, 4F.
At 11:00 p.m., private pick-up at the restaurant and transfer back to the hotel.
Following dinner, we recommend enjoying a pleasant evening stroll around the surroundings of Sequence Suidobashi Tokyo, walking to the nearby Tokyo Dome City area.
Each night, this entertainment complex is transformed into a spectacular display of lights and illuminations, creating a magical and memorable atmosphere. It is the perfect opportunity to enjoy a leisurely walk, experience Tokyo’s vibrant nightlife, and capture beautiful photographs of the city illuminated after dark.
Overnight accommodation.
DAY 3 (1 NIGHT) – KYOTO
At 6:00 a.m., pick-up at the hotel by your private driver and guide for assistance and a private transfer to Tokyo Station to board the Shinkansen (bullet train) to Kyoto.
Upon arrival in Kyoto, you will be met at the station and transferred to your 4-star hotel or similar for check-in.
At 11:00 a.m., meet your guide to begin a full-day guided tour. The day will be dedicated to discovering the most authentic and monumental side of Kyoto, exploring on foot some of the most iconic and traditional districts of Japan’s ancient imperial capital.
Thanks to the excellent location of the hotel, much of the tour can be enjoyed on foot, allowing guests to fully appreciate the city’s rich historical and cultural atmosphere.
We will begin our journey in the monumental district of Higashiyama, one of Kyoto’s best-preserved historic neighborhoods and one of the finest representations of traditional Japan.
During our walk, we will discover:
Historic temples and shrinesTraditional Japanese architectureBeautifully preserved wooden housesHistoric stone-paved streetsUnique corners of the former imperial capital
The tour will continue through the famous streets of Ninenzaka and Sannenzaka, two of Kyoto’s most iconic and photogenic areas.
These historic streets have preserved the atmosphere of old Japan and are lined with artisan shops, traditional lanterns, and classic Japanese buildings.
Traditional Japanese Culinary Experience: Yatsuhashi Making and Tasting in Higashiyama
We will make a special stop in the historic area of Yugyomae-cho, located in the heart of the traditional Higashiyama district, to enjoy an authentic Japanese culinary experience centered on one of Kyoto’s most iconic sweets: Yatsuhashi.
During this experience, guests will discover:
The history and origins of Kyoto’s most famous sweetThe traditional artisanal production processTypical Japanese ingredients such as cinnamon, rice, and matchaTraditional Japanese preparation techniquesFreshly prepared tastings
This activity offers a unique opportunity to experience one of the most representative culinary traditions of Japan’s former imperial capital in an authentic and historic setting.
The tour will then continue on foot to the famous district of Gion, Kyoto’s most elegant and traditional geisha quarter.
We will stroll through its historic streets, lined with tea houses, traditional architecture, and unique settings that embody the cultural essence of Japan. Gion remains one of the few places where the traditions of the maiko and geiko continue to thrive.
Traditional Japanese lunch.
During the visit, guests will enjoy:
Traditional Japanese streetsHistoric tea housesCharming corners of old KyotoOne of the most authentic and elegant atmospheres in Japan
At 1:30 p.m., attendance at the Kyomai Dance Performance by Maiko and Geiko and visit to the Gion Kagai Art Museum – Kyoto.
This exclusive cultural experience includes an elegant Kyomai dance performance by maiko and geiko, one of Kyoto’s most refined and exclusive artistic traditions. During the performance, guests will gain insight into the art, movements, and customs associated with the world of Japanese geisha culture, one of the country's most treasured cultural symbols.
The visit to the Gion Kagai Art Museum offers an in-depth understanding of:
The history of the Gion districtThe culture of the maiko and geikoTraditional Japanese attire and customsKyoto’s traditional arts
Following the visit, we will continue our walking tour through the historic and monumental districts of Gion and Higashiyama, enjoying the most authentic and traditional atmosphere of Kyoto.
At the conclusion of the guided tour, return to the hotel on foot.
Dinner at the hotel.
Overnight accommodation.
DAY 4 (1 NIGHT) – NARA
DAY 4 – NARA
Breakfast at the hotel.
At 9:00 a.m., pick-up by your private driver for the transfer to Nara.
Upon arrival, transfer to your 4-star hotel or similar to leave your luggage before comfortably continuing with the day’s scheduled activities.
Upon arrival, we will begin a comprehensive guided tour with our expert guide, exploring the city of Nara and discovering some of the most iconic, historic, and spiritual landmarks of Japan’s ancient capital. The tour has been designed to allow guests to fully appreciate Nara’s traditional atmosphere while exploring its monumental temples, historic parks, and preserved traditional districts. Throughout the day, we will discover one of Japan’s most authentic and culturally significant destinations.
Our first stop will be the famous Nara Park, one of Japan’s most celebrated landmarks, renowned for its vast green spaces, historic temples, and the sacred deer that roam freely throughout the area.
During our visit, guests will enjoy:
The sacred deer of NaraBeautiful gardens and natural landscapesUnique historic surroundingsTraditional Japanese sceneryExceptional photo opportunities
We will then continue to the magnificent Todai-ji Temple, one of Japan’s most important and impressive Buddhist temples. This extraordinary complex houses the famous Great Buddha of Nara, one of the largest bronze statues in the world and one of the country's most significant cultural and spiritual symbols.
Highlights of Todai-ji include:
Its monumental wooden architectureThe Great Buddha of NaraIts historical and spiritual significanceThe traditional gardens and grounds surrounding the temple
Next, we will visit Kasuga Taisha Shrine, one of Japan’s most beautiful and renowned Shinto shrines. Famous for its thousands of stone and bronze lanterns, Kasuga Taisha offers one of the most enchanting and spiritual atmospheres in Nara.
During the visit, guests will experience:
Scenic pathways surrounded by natureTraditional Japanese lanternsClassic Shinto architectureA uniquely spiritual atmosphere
Our journey continues through the historic streets of Naramachi, the best-preserved traditional district in Nara.
Lunch at a traditional local restaurant. Direct payment by guests.
Its narrow streets, lined with traditional wooden houses, artisan workshops, and historic corners, provide a fascinating glimpse into everyday Japanese life as it existed centuries ago.
While exploring Naramachi, guests will discover beautifully preserved traditional townhouses, family-run artisan shops, and charming historical corners that maintain the district’s authentic character. As one of the least crowded and most genuine areas of Nara, it offers a unique opportunity to experience traditional Japan from a more intimate and local perspective.
We will then continue our walking tour through some of Nara’s most traditional and monumental districts, enjoying its unique atmosphere, historic temples, and the profound spiritual character that has established the city as one of Japan’s foremost cultural and religious centers.
Throughout the day, we will have the opportunity to discover Japan’s spiritual heritage, gain insight into its ancient customs and traditions, visit historically significant temples, and admire numerous examples of beautifully preserved traditional Japanese architecture.
Nara’s landscapes, gardens, monuments, and historic streets also provide exceptional settings for photography, allowing guests to capture some of the most iconic and memorable images of traditional Japan.
At the conclusion of the guided tour, return to the hotel.
Dinner at the hotel.
Overnight accommodation.
DAY 5 (1 NIGHT) – OSAKA
DAY 5 – OSAKA
Breakfast at the hotel.
At 9:00 a.m., pick-up by your private driver and guide for the transfer to Osaka. Upon arrival, transfer to your 4-star hotel or similar for check-in and luggage drop-off.
At 10:00 a.m., meet your guide to begin a comprehensive full-day exploration of Osaka, discovering some of the most iconic, historic, modern, and authentic locations in one of Japan’s most vibrant cities.
The itinerary has been carefully designed to explore the city’s most important and spectacular districts on foot, allowing guests to experience the true essence of Osaka through its historic neighborhoods, illuminated streets, urban culture, and renowned gastronomy.
We will begin our visit in the impressive Osaka Castle area, one of Japan’s most important and iconic historical landmarks. Surrounded by traditional gardens, stone walls, and expansive parklands, the castle offers a perfect combination of Japanese history and modern urban scenery.
During the visit, guests will enjoy:
Historic Japanese architectureTraditional gardens and parklandAncient walls and moatsPanoramic views over OsakaExcellent photography opportunities
We will then continue to the famous Kuromon Market, widely regarded as Osaka’s most authentic and important food market. This historic marketplace offers a fascinating insight into the city’s traditional and everyday life through its local vendors, Japanese specialties, and lively atmosphere.
During our visit, guests will have the opportunity to explore traditional Japanese cuisine and enjoy lunch at one of the market’s local restaurants of their choice (direct payment). The experience also provides a chance to discover authentic local culture, sample regional products, and enjoy a colorful and vibrant setting.
Next, we will take a walking tour through Namba, one of Osaka’s most dynamic and representative districts. Namba serves as the social and commercial heart of the city, perfectly blending Japanese tradition, modernity, and urban life.
During our stroll, we will discover:
Traditional Japanese shopping streetsModern and historic urban environmentsBright neon signs and illuminated streetsTypical Japanese shops and boutiquesThe authentic energy of Osaka
Our tour continues to the spectacular Dotonbori district, one of the most iconic and photographed locations in Japan. Its giant illuminated billboards, dazzling neon lights, canals, and lively atmosphere make it an essential stop for any visit to Osaka.
Highlights of Dotonbori include:
The famous Glico Running Man signIlluminated canals and bridgesBustling streets full of energy and movementUnique urban scenery ideal for photography
We will then continue on foot to Hozenji Yokocho, one of Osaka’s most charming and traditional hidden gems. Its narrow stone-paved alleyways, lantern-lit passages, and traditional restaurants preserve the atmosphere of old Osaka and create a striking contrast with the modern energy of nearby Dotonbori.
During our visit, guests will enjoy:
Historic preserved streetsTraditional Japanese lanternsClassic Japanese architectureCharming hidden cornersUnique cultural settings
Our journey continues to Shinsaibashi, one of Osaka’s most famous and elegant shopping districts. Its covered arcades offer the opportunity to discover the city’s cosmopolitan and contemporary side while enjoying the vibrant atmosphere of urban Japan.
Highlights include:
Traditional and modern Japanese boutiquesContemporary architectureTypical Japanese shopping cultureDynamic urban scenery
Next, we will visit Amerikamura, Osaka’s most creative and alternative neighborhood. Known for its street culture, urban art, and youthful atmosphere, this district represents the city’s most modern and innovative side.
During our walk through Amerikamura, guests will discover:
Japanese street artContemporary fashion and trendsAlternative and modern urban environmentsA fascinating showcase of Japanese youth culture
The day will continue to the famous Shinsekai district, one of Osaka’s most authentic and nostalgic neighborhoods. This area preserves the city’s traditional popular atmosphere and offers a completely different perspective from modern Osaka.
The district’s most famous landmark is the iconic Tsutenkaku Tower, a historic symbol of Shinsekai and one of Osaka’s most recognizable monuments.
During the visit, guests will experience:
Retro Japanese atmospheresStreets illuminated by neon signs and lanternsTraditional popular cultureUnique and highly photogenic sceneryThe most authentic and traditional side of Osaka
Return to the hotel.
Dinner at the hotel.
To conclude the day, we recommend enjoying Osaka’s vibrant nightlife independently at some of the city’s most emblematic venues. Guests may also choose to attend a live music performance in districts such as Namba or Shinsaibashi, both renowned for their lively nightlife, jazz clubs, and live entertainment venues.
Overnight accommodation.
DAY 6 (1 NIGHT) – MOUNT KOYA (KOYASAN)
DAY 6 – MOUNT KOYA (KOYASAN)
Breakfast at the hotel.
At 10:00 a.m., pick-up by our private driver at the station to begin a unique journey to Mount Koya (Koyasan), one of Japan’s most important spiritual destinations.
Departing from Osaka, we will travel towards Koyasan, leaving the urban landscape behind as we gradually enter a region of breathtaking mountains, forests, and natural scenery. The journey will take approximately 1 hour and 30 minutes.
Guided Experience in Kōyasan
Upon arrival in Kōyasan, a UNESCO World Heritage Site and the spiritual center of Shingon Buddhism in Japan, guests will enjoy a guided visit to discover the most iconic and sacred sites of Mount Koya.
During the morning, we will visit the Danjo Garan Temple Complex, regarded as the spiritual heart of Kōyasan. Here, guests will admire historic temples, pagodas, and beautifully landscaped gardens surrounded by centuries-old cedar forests. We will also visit the majestic Daimon Gate, the symbolic entrance to this sacred mountain city.
At 3:00 p.m., check-in at Koyasan Shukubo Sojiin Temple, where guests will experience traditional temple lodging in an authentic spiritual setting.
At 3:40 p.m., transfer to the temple for participation in the Ajikan Meditation Experience, scheduled to begin at 4:30 p.m. Guests wishing to participate are required to arrive before 4:00 p.m.
At 6:00 p.m., a traditional Shojin Ryori vegetarian dinner will be served at the temple. This refined Buddhist cuisine, prepared according to centuries-old traditions, offers a unique insight into the culinary culture of Japanese monastic life.
In the late afternoon and evening, accompanied by your guide, you will visit the sacred cemetery of Okunoin, one of the most mystical and atmospheric places in Japan. Walking along lantern-lit pathways lined with ancient cedar trees and historic mausoleums, guests will experience a deeply spiritual and unforgettable journey through one of the country’s most revered sites.
The evening visit will conclude before 10:00 p.m., in accordance with the temple’s curfew, allowing guests to fully appreciate the serenity, silence, and unique atmosphere that define Kōyasan after dark.
At the conclusion of the visit, return to Koyasan Shukubo Sojiin Temple.
Free time and rest.
Overnight at the temple.
DAY 7 (1 NIGHT) – KOYASAN
DAY 7 – KOYASAN TO TOKYO
At 7:00 a.m., guests may attend the traditional morning prayer service conducted by the Buddhist monks of Koyasan Shukubo Sojiin Temple. This unique spiritual experience offers a rare opportunity to observe the religious practices and monastic lifestyle that have defined Kōyasan for centuries.
During your stay, and depending on the temple’s religious calendar and scheduled activities, you may also have the opportunity to witness additional Buddhist ceremonies, including the traditional Goma Fire Ritual, one of the most significant and representative ceremonies of Esoteric Shingon Buddhism.
Confirmation of any special ceremonies will be provided directly by the temple during the check-in process.
Breakfast will be served at 8:00 a.m.
Check-out is required before 10:00 a.m. Afterwards, pick-up by your private driver and transfer to Osaka Station to board the high-speed Shinkansen train to Tokyo.
Upon arrival in Tokyo, guests will be met at the station by their private driver and transferred to their 4-star hotel or similar.
The remainder of the day will be at leisure to explore the city at your own pace or participate in optional activities.
Overnight accommodation in Tokyo.
DAY 8 (1 NIGHT) – TOKYO DISNEYSEA
DAY 8 – PREMIUM FINALE EXPERIENCE IN TOKYO – TOKYO DISNEYSEA
Breakfast at the hotel.
At the scheduled time, pick-up by your private driver for an unforgettable experience at Tokyo DisneySea, widely regarded as one of the most spectacular and exclusive theme parks in the world.
As the grand finale of your journey through Japan, you will enjoy a unique day in a park inspired by legendary ports, maritime adventures, and worlds of fantasy. Its extraordinary level of theming, world-class entertainment, refined gastronomy, and breathtaking scenery make Tokyo DisneySea a truly unparalleled destination, particularly appreciated by discerning travelers seeking premium and memorable experiences.
Throughout the day, guests will have the opportunity to explore its various themed areas, enjoy its most iconic attractions, and immerse themselves in a unique atmosphere where every detail has been carefully designed to inspire wonder and delight.
From the Mediterranean Harbor to the mysterious realms of Mysterious Island, the enchanting Mermaid Lagoon, and the adventurous Port Discovery, each area offers a distinctive experience that combines imagination, innovation, and exceptional attention to detail.
A magical, relaxing, and visually spectacular way to bring your Japanese adventure to a memorable conclusion before your international departure.
Overnight accommodation in Tokyo.
DAY 9 (END OF THE JOURNEY) TOKYO
Breakfast
Check-out
Private transfer to Osaka International Airport for your departure flight.
Return home and end of our services.
● Traslados privados aeropuerto – hotel – aeropuerto.
● Todos los traslados privados indicados en el itinerario.
● Billetes de tren bala Tokio – Kioto y Osaka – Tokio.
● Alojamiento en hoteles 4**** o similares.
● 1 noche en un templo tradicional japonés en Koyasan Shukubo Sojiin o similar.
● Desayunos diarios.
● Cenas indicadas en el itinerario.
● Almuerzos incluidos únicamente para grupos a partir de 9 pasajeros.
● Guía acompañante y visitas guiadas privadas indicadas en el programa.
● Experiencia en la ceremonia tradicional del té en Tokio.
● Subida al mirador Tokyo Skytree.
● Experiencia gastronómica Yatsuhashi en Kioto.
● Experiencia cultural Kyomai Dance Maiko Geiko y Museo de Arte Gion.
● Experiencia espiritual y visita nocturna en Monte Koya.
● Experiencia final premium en Tokyo DisneySea.
● Entrada de 1 día a Tokyo DisneySea o Tokyo Disneyland.
● Traslado privado ida y vuelta al parque temático.
● Gestión y asistencia local durante el viaje.
● Seguro de asistencia y cancelación incluido.
● Vuelos internacionales.
● Almuerzos diarios en salidas individuales y grupos hasta 8 pasajeros (pago directo por el cliente).
● Bebidas durante almuerzos y cenas, salvo las ofrecidas por el hotel.
● Gastos personales.
● Propinas.
● Entradas
● Tasas locales o impuestos turísticos de pago directo si aplicaran.
● Todo aquello no especificado expresamente en el apartado “Incluido”.no especificadas expresamente como incluidas.
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Objective
Online service provision.
Web user management.
Commercial communications related to our services.
Legitimation
Consentimiento expreso e interés legítimo.
Recipients
No se ceden datos a terceros, salvo obligación legal.
User Rights
Access, rectification, deletion and portability of your data, limitation, and opposition to its processing, as well as not being subject to decisions based solely on the automated processing of your data.
At The Genuine Travel Experience S.L., we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.
For this reason, and for the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 of 2016 (hereinafter, “GDPR”) regarding the protection of natural persons with regard to data processing personal data and the free circulation of these data, and Law 34/2002, of July 11, on Information Society Services and electronic commerce (hereinafter, “LSSI”), The Genuine Travel Experience S.L. informs the user that, as data controller, it will incorporate the personal data provided by users into an automated file.
Our commitment begins by explaining the following to you:
If you want more information about the processing of your data, consult the different sections of the privacy policy below:
Who is responsible for the processing of your personal data?
Identity: The Genuine Travel Experience SL
Registered office: calle Mariá Cubì, nº 10 – 7º-1ª 08006 Barcelona (Spain)
C.I.F. nº: B70643259
Email: support@thegenuinetravel.com
The Genuine Travel Experience SL has designated a contact person as the internal GDPR manager within your organization. If you wish to make a query regarding the processing of your personal data, you can contact him by email: support@thegenuinetravel.com
What personal data do we collect?
The personal data that the user may provide:
- Name and surname
- Phone number
- CIF/NIF
- Business name
- Bank data
- Address and Zip
- Email.
- Location.
- IP address, date and time in which you accessed our services, internet browser you use and data about the device’s operating system.
Comments about the service to be hired and needs.
In some cases, it is mandatory to complete the registration form to access and enjoy certain services offered on the website, in this case to be able to be a user of it; Therefore, failure to provide the requested personal data or failure to accept this data protection policy means it will be impossible to subscribe and/or register for our services..
Why and for what purpose do we process your data?
At The Genuine Travel Experience SL we process the information provided to us by interested parties for the following purposes:
• Manage and carry out the service contracted by the user, its billing and collection.
• Customer data may be used to carry out market studies (statistical reports), which allow expanding and improving the products or services of The Genuine Travel Experience SL. In any case, no personal data will be included in the statistical reports prepared.
• Manage the sending of the information requested from us, as well as any other query you may have that is not subject to the conditions of the website or the contracting of the service.
• Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks and subsequent follow-up.
• In some cases it will be necessary to provide information to Authorities or third companies for audit reasons, as well as handle personal data from invoices, contracts and documents to respond to claims from clients or Public Administrations.
We inform you that the personal data obtained, because of your registration as a user, will form part of the Record of Activities and Processing operations where The Genuine Travel Experience SL. is the owner, which will be updated periodically in accordance with the provisions of the RGPD.
What is the legitimacy for the processing of your data?
The processing of your data may be based on the following legal bases:
• Consent to contract online services from the website through the contact form and therefore for the execution of a contract at the request of the interested party. (Art.6.1 b) GDPR. For the execution of the provision of the corresponding service, the delivery of the data is necessary since, otherwise, the requested services cannot be offered.
• Processing of customer data to carry out statistical reports (market studies) based on the legitimate interest of the company, which is considered prevalent, to the extent that no more data will be processed than those provided by users with the sole purpose of being able to improve with respect to the services offered by the entity. Additionally, the statistical reports will not contain personal data of the users, being anonymized.
• To be able to respond to your request or query and follow up after contracting the service. Providing the data is voluntary, although, if you do not do so, the request, query or claim cannot be responded to. Therefore, the communication of your personal data for these purposes is a necessary requirement so that we can respond to the requests made in this way.
• The prospective offer of products and services to clients is based on the satisfaction of the legitimate business interest consisting of being able to offer our clients the contracting of products or services and thus achieve their loyalty. In any case, the authorization to process your data for this purpose is voluntary and your refusal would only have the consequence of the fact that you would not receive commercial offers for our products or services. However, we remind you that you have the right to object to this processing of your data, and you may do so by any of the means described in this Policy.
• Legitimate interest in the processing of our clients’ data in direct marketing actions and express consent of the interested party for everything related to automatic assessments and profiling.
• Compliance with legal obligations for fraud prevention, communication with public authorities and claims from third parties.
How long do we keep your data?
The processing of data for the purposes described will continue for the time strictly necessary to comply with the commercial relationship with the client, as well as for compliance with the legal obligations arising from the processing of the data.
To which recipients are your data communicated?
In some cases, only when necessary, The Genuine Travel Experience SL will provide user data to third parties. However, data will never be sold to third parties. The external service providers with whom The Genuine Travel Experience SL works may use the data to provide the corresponding services, however, they will not use said information for their own purposes or for transfer to third parties.
The Genuine Travel Experience SL seeks to guarantee the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures to protect personal data. These third parties have the obligation to guarantee that the information is treated in accordance with data privacy regulations and in accordance with the provisions of Art.28 RGPD and Art.32.
In some cases, the law may require the disclosure of personal data to public bodies or other parties, only what is strictly necessary for compliance with such legal obligations.
The personal data obtained may also be shared with other companies in the group.
The Genuine Travel Experience SL as Data Processor, we have to inform that the owner of the personal data used and stored by the client within the framework of the services offered by the Website, are the property of the client acting as the sole person responsible for the data. . In this way, The Genuine Travel Experience SL acts as the person in charge of hosting this data. Therefore, it informs that it will not access or use this data, unless it is strictly necessary within the framework of the execution of the services and within the established technical and security limitations.
Therefore, The Genuine Travel Experience SL as a service provider will not resell this data or use it for personal purposes (such as data mining, profiling or direct marketing).
In what cases can The Genuine Travel Experience SL be forced to access the data stored and used by the client within the framework of the services?
The Genuine Travel Experience SL. You will only access this data under two circumstances:
• To guarantee the correct execution of the services and improve customer service when the latter contacts The Genuine Travel Experience SL support. In this case, access to customer data will be regulated by specific permissions and specific control and security measures.
• To comply with legal obligations within the framework of judicial and/or administrative requirements. These requirements are strictly regulated.
Access within the framework of The Genuine Travel Experience SL support:
When the client contacts The Genuine Travel Experience SL support, depending on the reason for the query, they can access two categories of data. On the one hand, with the aim of better responding to the client’s request, The Genuine Travel Experience SL support will access the information provided by the client when creating their The Genuine Travel Experience SL account (name, surname, telephone number, email ...).
On the other hand, exclusively at the express request of the client and subject to the technical limitations of each service, The Genuine Travel Experience SL support can access the data stored by the client in its services with the aim of identifying the origin of a problem and, where appropriate, solve it.
Access within the framework of the request of a judicial or administrative authority:
To comply with current regulations, The Genuine Travel Experience SL is obliged to respond to requests from judicial or administrative authorities. These data access requests are governed by a strict legal framework, so The Genuine Travel Experience SL only authorizes them once it has verified their validity and foundation. Furthermore, if the request or the Law does not prevent it, The Genuine Travel Experience SL undertakes to inform the client of said request as soon as possible. Applications from a third country will only be processed when they are based on an international agreement, such as a judicial cooperation treaty in force between the requesting country and the European Union or a Member State.
Where is your data stored?
Generally, data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they guarantee a sufficient level of protection, by having Binding Corporate Rules (BCR). You can consult the list of these countries on the European Commission website. Thanks to the guarantees offered by The Genuine Travel Experience SL regarding data transfer, the client can comply with its regulatory obligations. Article 45 of the GDPR, which specifies cases of "transfers based on an adequacy decision", establishes that a transfer of personal data may take place to a third country or international organization when the Commission has decided that the third country, a territory or one or more specific sectors of that third country, or the international organization concerned, guarantee an adequate level of protection. Such transfer will not require any specific authorization.
Call recording
Calls may be recorded to process your requests or respond to your queries, as well as to evaluate and improve the responses offered by our agents and analyze the decisions made based on said responses.
Your data will be processed on the basis of the legitimate interest of the entity, this being prevalent due to the need to have instruments to be able to assess and improve the quality of the responses we offer and the decisions you make based on them. Also to increase security and have a means of accreditation of the services or products requested and those offered by us, being necessary to record the calls.
The recording will be kept for a minimum period of 12 months, and in any case until your request has been processed or your query has been answered. In the event that new data is collected by telephone as a result of a claim, contract, change of product or service, etc. The recording will be kept as proof of the data collection as long as some type of legal responsibility arising from the relationship maintained may arise. The information relating to the evaluation of the decisions made by users based on the answers provided is maintained for a period of 12 months.
Processing of personal contact data for commercial calls
Sometimes, The Genuine Travel Experience SL processes professional contact data that it obtains from the Internet to contact interested parties by telephone and try to close a commercial meeting with them or offer them services or products.
Taking into account the above, said treatment is based on the provisions of Art. 6.1.f) of the RGPD (legitimate interest), given that, in any case, the following premises are met:
a) The processing refers only to the data necessary for the professional location of the interested party.
b) The purpose of the treatment is to maintain relationships of any kind with the legal entity in which the affected person provides their services.
The same presumption operates for the processing of data relating to individual entrepreneurs and liberal professionals, when it refers to them only in that capacity and is not processed to establish a relationship with them as natural persons. In any case, interested parties may object to their processing at any of the contact addresses of The Genuine Travel Experience SL, as it is not mandatory for the entity to carry out such processing. The data will be kept for the indicated purpose indefinitely, unless the interested party objects, in which case, it will be deleted.
What rights do you have and how can you exercise them?
You can direct your communications and exercise your rights by making a request to the following email: support@thegenuinetravel.com
Under the provisions of the RGPD you can request:
• Right of access: you can request information about the personal data that we have about you.
• Right to rectification: you can communicate any change in your personal data.
• Right to deletion and to be forgotten: you can request deletion after blocking personal data.
• Right to limit processing: implies the restriction of the processing of personal data.
• Right to object: you can withdraw your consent to the processing of the data, opposing further processing.
• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
• Right not to be subject to individualized decisions: you can request that decisions not be made that are based solely on automated processing, including profiling, that produce legal effects or significantly affect the interested party.
In some cases, the request may be rejected if you request that data necessary to comply with legal obligations be deleted.
Likewise, if you have any complaint about the processing of your data, you can submit a claim to the data protection authority: www.aepd.es.
Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correctness of the data included, exonerating The Genuine Travel Experience SL of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. The Genuine Travel Experience SL reserves the right to terminate the contracted services that have been concluded with users, in the event that the data provided is false, incomplete, inaccurate or not updated.
The Genuine Travel Experience SL is not responsible for the veracity of information that is not its own creation and for which another source is indicated, and therefore does not assume any responsibility for hypothetical damages that may arise from the use of said information.
The Genuine Travel Experience SL reserves the right to update, modify or delete the information contained on its web pages, and may even limit or not allow access to said information. The Genuine Travel Experience SL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by The Genuine Travel Experience SL provided that it comes from sources other than the same.
What security measures do we apply to protect your personal data?
The Genuine Travel Experience SL has adopted the security levels of protection of Personal Data legally required, and seeks to install other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of the data. Personal Data provided to The Genuine Travel Experience SL The Genuine Travel Experience SL is not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by for reasons beyond the control of The Genuine Travel Experience SL. of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties people through illegitimate interference beyond the control of The Genuine Travel Experience SL However, the user must be aware that security measures on the Internet are not impregnable, given that no online service can guarantee absolute security.
Links to other websites
On the website www.thegenuinetravelexperience.com, there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving The Genuine Travel Experience SL. disassociated from any type of responsibility regarding its privacy policy. It will only be liable for those redirections or links under the domain and ownership of the The Genuine Travel Experience SL group of companies.
Can the privacy policy be modified?
We may modify the Privacy Policy from time to time. Visit this page regularly to know the current situation. We will indicate the dates of the last revisions of this Privacy Policy at the bottom of that page; all revisions will take effect upon publication.